After-sales service

At L'Alchimiste des Senteurs, we are here to help you before, during and after your order.
Our priority is to offer you a smooth, transparent and human purchasing experience.

⚡ Quick answer:

Our team will respond to you as quickly as possible — generally within 24 business hours — via the channel of your choice:

Integrated chat on the site

Post on Instagram, TikTok or Facebook

Email: contact@lalchimistedessenteurs.com

🤝 Personalized support:

We support you for:

Track the status of your order or delivery

Advise you on the choice of a fragrance

Manage an exchange or return

Respond to any other requests regarding our products

> Your satisfaction is at the heart of our approach. Each message receives special attention, because every customer is important to us.